FAQs

  • Q: How do I book an appointment?
    A: Booking is quick — click Schedule an appointment on the site or call us at 603-488-2430. If you’re unsure which service to choose, give us a call and we’ll guide you to the right appointment type.

    Q: Can I request a specific stylist?
    A: Absolutely. When booking, choose your preferred stylist. If you’re unsure who to book with, we’re happy to recommend someone based on your service and the look you want.

    Q: Do you accept walk-ins?
    A: Yes- We do our best to accommodate walk-ins when capacity allows, but appointments are recommended to guarantee a luxury experience.

  • Q: What is your cancellation policy?
    A: We require 24–48 hours’ notice for cancellations and reschedules for most services. For specialty services (extensions, bridal parties, major color corrections), a deposit or longer notice period may be required. This helps protect stylists’ time and maintains premium service for all guests.

    Q: Do you require deposits?
    A: A deposit may be requested for extension installations, bridal parties, and large multi-hour services. Deposits are applied to the final service and are refundable under our cancellation terms - details are provided at booking.

    Q: What happens if I'm late?
    A: Please arrive on time so we can deliver the full luxury experience. If you’re running late, call us - we’ll do our best to accommodate, but your service may be shortened or rescheduled to avoid affecting other guests.

  • Q: Do you offer hair extensions?
    A: Yes. We offer a range of luxury extension services and methods. Extensions require a consultation to assess hair health, desired length/volume, and method. Book a consultation so we can provide accurate recommendations and time estimates.

    Q: I want a dramatic color change - can you do it in one visit?
    A: Many color transformations require multiple sessions to maintain hair health and achieve the best long-term result. Your stylist will outline a plan during your consultation and recommend a timeline that prioritizes hair integrity.

    Q: Will color services damage my hair?
    A: Our stylists use professional products and techniques to minimize damage. We also offer conditioning and bond-building treatments to protect and strengthen your hair. We’ll discuss the best option for your hair during your consultation.

    Q: Can I schedule a consultation?
    A: Yes - Call us to schedule 603-488-2430. Consultations are ideal for color changes, extensions, corrective services, and bridal styling.

  • Q: Do I need to bring photos?
    A: Photos are very helpful - bring a few examples of the look you like and be ready to discuss lifestyle and maintenance. This leads to better, more personalized results.

    Q: What should I do about my hair before a color appointment?
    A: Please arrive with clean, product-free hair unless your stylist instructs otherwise for a specific service. If you use heavy oils or build-up products, consider clarifying shampoo beforehand.

    Q: Can I bring children to my appointment?
    A: We welcome families; however, little ones may need supervision - please let us know if you’re booking a child’s service. For safety and focus, we kindly ask that non-service children be accompanied by an adult not in service or plan alternate childcare.

  • Q: How do I maintain my color or extensions at home?
    A: We’ll provide personalized aftercare instructions and recommend professional products. For best results, use shampoos, protective treatments, and schedule regular maintenance appointments as suggested by your stylist.

    Q: How often should I come in for trims or refreshes?
    A: Maintenance depends on your style. Generally, color refreshes and toners may be every 6–12 weeks, while blowouts and trims vary based on hair goals. Your stylist will recommend a personalized timeline.

  • Q: Do you sell professional haircare products?
    A: Yes - we stock a curated selection of professional products selected by our stylists to maintain salon results at home. Ask your stylist for recommendations during your appointment.

    Q: Do you offer gift cards?
    A: Yes - gift cards are available in the salon. They make exceptional gifts for birthdays, weddings, and special occasions.

  • Q: What safety and cleanliness protocols do you follow?
    A: The salon maintains rigorous cleanliness standards, with regular sanitation of tools and surfaces and professional handling of linens and products. If you have health concerns, let us know and we’ll accommodate accordingly.

  • If you don’t see your question answered here, please contact us at 603-488-2430